الفهرس 
IntroductionOnly 14 pages are availabe for public view
 |  | from | 241 |  |  |
| | | from | 241 | | |
Abstract
According to Kauppila (2015), the current era is the era of globalization and information technology, which has led organizations to search for everything that is modern and innovative, and to benefit from everything that has been produced in their fields of business to face regional and global competition. Management systems are an important and essential factor for all organizations, especially hotel organizations that are looking for excellence, competition and efficiency in their performance. Therefore, organizations hastened to implement these systems and constantly update them to ensure that they work properly, which achieves the performance criteria that they seek to achieve. Organizations have chosen quality to become their competitive weapon to achieve global excellence after the effects drawn by the Japanese experience in the minds of leaders of industry, commerce and finance, and the relationship of that experience and its outstanding success to quality (Asbari et al., 2019). Psomas et al., (2011) noted that the emergence of the international organization for standardization (ISO 9000: 1987) was one of the most important international responses to integrate all global quality practices into its specifications. A certificate of conformity with these prescriptions has become a trade requirement and a condition for competition under the WTO Conventions and Supplements. ISO was developed in 1994, 2000, 2008 and 2015 to be a quality management system ISO 9001. (Purwanto et al., 2019) Abad et al., (2016) stated that the quality of product was not the only interesting issue in the late last century, but also the issue of the environment. The environmental challenges faced by the world and its problems such as pollution, ozone layer erosion, climate change, etc. made industrial enterprises pay close attention to the environment and try to improve their environmental performance levels because of the key role of their activities and products in the problems faced by the environment, and the ISO initiative, in collaboration with many actors in the release of the International Specification Series (ISO 14000), was one of the most important international responses to that environmental challenge, and then it was developed over the years 2004, 2015 (Martí-Ballester et al., 2017). Its promulgation is an important event in the adoption of competitive environmental management strategies and an attempt to balance economic growth with environmental protection. Economic progress and the well-being of society often have a related environmental cost (Orcos et al., 2019). According to Sartor et al., (2016), the desire to increase profits of commercial and service organizations such as hotels has exposed the human potential to accidents, dangers and diseases, where a person attributed most of them to natural causes and to the judiciary and destiny in most cases, but finally it proved that the work environment mainly is responsible about them and became called occupational diseases. This has led to an increase in the activity of authorities and organizations concerned with the health and safety of workers in various fields and businesses, and industrial security has come to be called occupational health and safety (ISO 45001, 2018). where the International Organization for Standardization issued standard for the Occupational Health and Safety Management System, but it was not voted upon by the majority during these past periods until it was issued in March 2018 (ISO 45001) and the certificate of conformity to the Occupational Health and Safety Management System was previously issued on the basis of the British formula OHSAS 18001:1999, which was amended in 2007. The number of hotels adopted and certified with the Occupational Health and Safety (OHS) management system is expected to grow significantly with the introduction of ISO 45001 (Daas Azeddine, 2019). Orzes et al., (2018) agreed with Escanciano et al., (2014), By trying to link and integrate these three management systems: Quality, environment, and occupational health and safety produce an integrated management system whose application in commercial and services organization such as hotels produces many benefits and gains that improve their performance in different aspects: human, economic, social, environmental, health and administrative.According to Hassan et al., (2019), the measuring and improving performance at the organizational level is considered one of the main important administrative topics, and it may be considered by some to be vague or unfamiliar, due to its relatively newness (in use at least), and the limited applications of it, despite its distinct importance. The concept of “assessment or evaluating the performance of employees” may have acquired 4 the greatest attention during the application in previous periods, but it was found through observations and studies of management scholars that attention must now be focused on the level of the overall organization’s performance, without neglecting, of course, the individual performance as it constitutes, one of the main components of the organization’s performance, so it is necessary to go to the Triple Bottom Line (TBL), which aims to measure the financial, social and environmental performance of the organization. The TBL framework promotes the goal of sustainability in business practices, as organizations look beyond profits to include social and environmental issues to measure the full cost of doing business (Alhaddi, 2015).