الفهرس 
Measuring and improving quality of medical laboratories services. (Case study)
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Abstract
Continuous quality improvement is a very essential element of medical laboratories operations and activities .it ensures consistent quality of analytical outcomes and their reliability, creating high- quality services that confirm to the standard specifications. Moreover, it decreases waste in time, personal effort and raw materials. This will be positively reflected on the costs as a result of reducing the addition expenses resulting from the re-work or taking corrective action. So, it is important to be interested in the implementation of one or more of continuous improvement methodologies. The aim of this thesis is to implement one of the continuous improvement methodologies in the clinical chemistry and hematology units of one of the medical laboratories which provide diagnostic services. We found from the LIS the most critical problems and errors that occur in these units, and work on finding the root causes of these problems to find the appropriate solutions to reduce and prevent their occurrence again through applying Deming cycle (PDCA) methodology as it is short, speedy and considered an effective improvement cycle