الفهرس 
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Abstract
Introduction
In a world changing more rapidly than ever, in a business that relies on fast paced technologies, managers and employees of the airline business always perform at the highest levels. The rise of global organizations that operate and compete in more than one country has put severe pressure on many organizations to identify better ways to use their resources and improve their performance. The airline business is at the top of the list of such organizations. Thus, managers and organizations must use organizational resources to build a competitive environment of business. In an attempt to achieve such, many organizations are training their workforces in the new skills and techniques to operate effectively. Similarly, cross training gives employees the range of skills they need to perform many different tasks and organize employees to meet new demands.
In addition to training their employees to meet global challenges, airlines should also focus upon bettering working relationships to create organizations that are similar to well-oiled machinery. Good communications methods and better working relationships amongst the different levels of an organization are essential to allow the employees to achieve organizational goals effectively. To achieve such, airlines should focus upon enhancing and strengthening their organizational culture. Organizational culture is essentially the shared set of beliefs, values, and norms that influence the way people and groups work together to achieve organizational goals. Once an airline decides what kind of work attitude and behaviors it wants from its employees, managers can then create a particular arrangement of tasks and authority relationships, promoting specific cultural values and norms to obtain the desired attitudes and behaviors from its employees. In that way, the organization and all its members are aligned in their goals and the means by which they fulfill them.